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At Indo-Asian Grocery Store, our goal is to offer you the best shipping options, no matter where you live in Australia. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing Time:

Order verification, tailoring, quality check, and packaging. All orders are sent to the team for dispatch within 24 hours after the order is placed. The team and Australia Post process the orders, which takes an additional 1–2 days.

Shipping Time:

This refers to the time it takes for items to be shipped from our warehouse to the destination. Regular delivery usually takes about 4–10 business days while Express delivery usually takes about 2–5 business days but sometimes it can take more time. All orders are shipped by Australia Post.

Packaging and postage is an additional charge, calculated at the time of purchase.

When you order from us, we require you to provide your name, address for delivery, email address, telephone contact, and credit card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.

All risk of loss or damage to the goods passes to you when we dispatch the goods.

If you require any more information or have any questions about our site's shipping policy, please feel free to contact by email at info@indoasiangroceries.com.au

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